Subj : Re: Any interest in a security-focused echo?
To   : 2twisty
From : poindexter FORTRAN
Date : Thu Apr 14 2022 08:44 am

-=> 2twisty wrote to Andre Robitaille <=-

 2t> It's nice to have Jedi, but they often despise doing stuff the padawans
 2t> should be doing.

Keeping with the metaphor, it's important to have both padawan and jedi, but 
the jedi need to respect the padawan and allow for a path for the padawan to 
become jedi.

I've worked (past tense, thankfully) where the level 3 people didn't respect 
the helpdesk and level 1/2 people, and when given an opportunity to promote 
from within hindered the process.

And, as a result we lost the ambitious entry level people and were stuck 
with less driven techs - a self-fulfilling prophecy.

Such an odd environment = union IT techs, 1970s era job descriptions that 
drove unneccessary complication for end users ("Oh, I'm a software 
technician II. I can't re-image your system, you'll need to open a ticket 
for a software technician I. And, I can't move your monitor to the other 
side of your desk, I'll need to open a ticket for a desktop hardware 
technician to do that.

Level 1 and 2 were hourly, level 3 salaried. Executive management wanted to 
promote people from within, and held out a promotion to level 3 as a reward. 
They didn't want the pay cut.

2 level 2 techs supporting a 24/7 operation passive-agressively blocked 
opportunities to cross-train anyone, it turned out they were making 
something like $3.40 an hour *every* *hour* they were on call, which worked 
out to quite an overtime bill. And, they didn't want to share.

I didn't last a year there. Neither did any of my successors. I've watched 
with morbid interest at management's revolving door policy.






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