Insider: Facebook incites hate for money Informant Frances Haugen revealed to CBS News about the internal mechanisms of the social network Facebook. According to Haugen, Facebook is so committed to product optimization that it uses algorithms to incite hate. The woman has worked for several companies, including Google and Pinterest, but "Facebook was much worse" because of the company's desire to put profit over user welfare. “There was a conflict ... between what was good for society and what was good for Facebook. Facebook has chosen optimization for its own interests over and over again - for example, they made more money, ”Haugen said. According to one internal Facebook document, the company is only able to take action on 3-5% of hate cases and approximately 0.6% of Facebook violence and incitement cases. “We have evidence from a variety of sources that hate speech, political discord and misinformation on Facebook and the app family is affecting societies around the world,” another document says. The problem lies with the algorithms developed in 2018 that drive content on the social network, Haugen said. The algorithms are designed to stimulate interaction, and the company has found that the best interaction is the one that arouses fear and hate in users.